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The ITIL Service Strategy training course is part of the ITIL Intermediate Lifecycle stream. The course prepares students to take the ITIL Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Strategy publication.
Why take this ITIL Service Strategy training?
Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Strategy stage of the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Strategy certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
What you will learn
This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
- Introduction to Service Strategy
- Service Strategy principles
- Service Strategy processes
- Governance
- Organizing for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks.
Prerequisites
An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.
Who should attend?
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
ITIL Service Strategy certification
Upon successful completion of the training and examination, students will receive the ITIL Service Strategy certification.
You can also take this ITIL SS training via eLearning
eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.
How does it work?
You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.
- 90 days access to all course material
- The exam is included in the price and is taken online via a remote proctoring service
